I felt it so important to keep you all abreast of supply issues and the remedial action available to us. The most serious of those is the ongoing supply problems with Heineken who just cannot guarantee deliveries of orders into ourselves or any On Trade customers. They site a combination of exceptional factors which frankly sound lame given the lead time the industry has had in the last 15 months!
I personally have remonstrated at the most senior level and to say that they are all at a loss to solve the issues is an understatement with lack of drivers, empties to fill and a huge backlog of orders being the most serious of all. They have given their blessing that customers can pour any beers through their taps, and we have taken steps to increase our stocks of alternative brands so that you have beer to sell.
This is far from ideal but as ever we wanted you to know that we are trying our utmost to keep you supplied despite these imposed hurdles. Other Brewers have been experiencing problems but thankfully have jumped to the rescue when required and truly gone the extra mile.
Like you, we hope that this supply issue can be resolved soon, though as it is a nationwide issue, we can’t see it being sorted overnight. As ever we shall endeavour to keep you updated.
Thank you again for your patience and understanding
Jim Mardell | Managing Director