A one stop shop and easy to do business with. At Tolchards we have taken a different approach to our competitors "we focus on one sector only - the independent owned free trade". All our staff care about our customers and understand the level of service we need to provide in order to offer a unique and special difference.
We have chosen a portfolio to match the outlets we serve. Working with as many local suppliers as possible:
As an independent company we can shape our range to meet the ever evolving needs of our customers. In partnership with national and regional suppliers we offer all market leading brands.
Our aim is to ensure dealing with Tolchards is an easy experience whereby you are treated as a special customer and not as an account number called from a remote call centre.
Our wines are generally 'On Trade' exclusivities with many exclusive to Tolchards. We have tried to avoid major wine brands that have a high profile in the supermarkets.
personal service
At Tolchards all our staff care about our customers and the service we need to provide to separate us from our competitors.
We have dedicated sales executives to manage each territory and use their expertise to help you grow your business.
They are a dedicated point of contact to each customer but we are all more than happy to provide support in times of need.
Helping our customers to deliver a great consumer experience is central to everything we do. We are committed to listening and collaborating with you to deliver on our promises and make doing business with us easier than any of our competitors.
We understand that working in partnership with our customers unlocks value for us all and will give you the peace of mind that allows you to focus on your business rather than running around after your suppliers
- Sorting invoice queries
- Stock problems
- Timed deliveries
- Empties collections
Tolchards commit to being easy to deal with!
Ordering and Delivery
Our delivery service is becoming the envy of our competitors. We offer a free delivery service including emergency orders working Monday through to Saturday. Our aim is that you should be able to increase your cash flow as a result of holding lower stock levels without missing a sale.
Tolchards delivery drivers and mates are experienced and highly trained so that they understand the unique delivery requirements of each outlet.
Kim or Sean will call you for your order at a mutually convenient time which need not be more than 24 hours in advance of your delivery day. We are developing an on-line solution which should be ready in the autumn.
